FAQ Fidelity Card

The Fidelity Card is a loyalty card that rewards your purchases: for each order you make, the sum of products purchased will be transformed into points that give you access to discount vouchers.

€1.00 = 1 POINT

for all products not subject to promotion

€2.00 = 1 POINT

for all products on promotion

Once you reach one of the four point thresholds indicated, you can turn your points into discount vouchers.

Print or state your Fidelity Card number and receive your discount at the checkout.

Once you reach one of the required thresholds, you can take advantage of the discount voucher by showing your Fidelity Card in-store at the checkout at the time of payment.

You can always check your Fidelity Card balance by asking the in-store staff.

If you purchase a product applying one of the discount vouchers, you will be refunded the actual amount spent and the points used.

For example, if you earn a €25 discount voucher and decide to use it to buy a product that costs €75, the refund will consist of the crediting of the €50 actually spent and the 550 points used as a €25 discount voucher.

Don’t worry, the Fidelity Card is nominal and you can block it to activate a new one. The points you have accumulated so far will be credited back to you on the new Fidelity Card.

Consult the Terms and Conditions to find out the expiry date, after which it is no longer possible to use the points you have collected.

All the Fidelity Card Terms and Conditions can be consulted here.

No, points cannot be transferred or gifted to another Fidelity Card user.

If you mislay your Fidelity Card, you can block it and activate a new one. The points you have accumulated so far will be credited back to you on the new Fidelity Card.

No, Fidelity Card discount vouchers cannot be used in conjunction with other promotions.

No, discount vouchers cannot be used on products that are on sale or promotion.

However, do remember that if you only buy products that are on sale or promotion you can still collect points on each order. 

How do I earn points?

€1.00 = 1 POINT

for all products not subject to promotion

€2.00 = 1 POINT

for all products on promotion

If you return an entire order (or some of the items in the order) all your Fidelity Card discount points will be refunded in full.

If your order is cancelled, your Fidelity Points will be returned.

In order to apply the Fidelity Card discount voucher, full-price products must have a value of at least € 1 higher than the amount of the voucher. 

Remember that the discount voucher cannot be used on products that are on sale or on promotion, so these will not be counted in the total amount for the use of the discount voucher.

For example, if you have earned a €25 discount voucher and there is a product on sale with a value of €30 and a full-price product with a value of €50 in your cart, the discount voucher can only be used on the product at the full price of €50.

If, on the other hand, your cart contains a product on sale for the value of €30 and a product at the full price of €20, the discount voucher cannot be used because the value of the voucher is greater than the total sum of products at full price.

However, do remember that if you only buy products that are on sale or on promotion you can still collect points on each order. 

How do I earn points?

€1.00 = 1 POINT

for all products not subject to promotion

€2.00 = 1 POINT

for all products on promotion

Fidelity Cards are only valid in the country they are supplied. 

Therefore you can only have one Fidelity Card per country, but several Fidelity Cards in all if you have signed up to different Fidelity programmes in different countries.

For example, you can have a Fidelity Card Netherlands and a Fidelity Card Italia at the same time.

No, to accumulate points by shopping at an Intrend store located in a different country, you must belong to the Fidelity Card programme of that country.

For example, if I have a Fidelity Card Netherlands and I make a purchase in an Italian Intrend store, I will not accumulate points on my Dutch Fidelity Card.

To accumulate points at that store I must belong to the “Intrend Fidelity Card Italia” programme.